David's Rug Cleaning

Reviews about David's Rug Cleaning

• William Scott

  May, 19 2018
  ★ ★ ★ ★ ★
  DELIGHTED! The customer service and results of David's Rug Cleaning on our 7 rugs (3 Oriental) absolutely exceeded our expectations! My wife and I agree that this was the BEST experience we have had with any business that we have used in literally the last 30 years! Let me explain...
  First of all, David comes personally when the rugs are picked up and delivered to ensure quality control and customer satisfaction! When does an owner do that? Secondly, he promised us our rugs in 3 weeks and he delivered them to us on a Saturday afternoon exactly 3 weeks from the day he promised them! Thirdly, the cleaning and re-fringing were absolutely beyond our wildest dreams.
  Let me tell you about the Oriental rugs:
  The first one was inherited from a relative and we estimate it to be 60-70 years old. To our knowledge, it had never been professionally cleaned.
  David's knowledge of his business is extraordinary and he was able to identify it as coming from India. The cleaning job on this rug was phenomenal. It looks like a new rug. Instead of hiding it under our king size bed, it now sits proudly in our family room where several guests have commented on it. The second rug was a silk rug we had purchased at an auction 15 years ago. It needed to be re-fringed and had never been cleaned. The cleaning of this rug was beyond great, and the new fringe that David's workers hand sewed on looks fabulous! Finally, the third rug was also 15 years old and had never been cleaned. It had an old stain from Christmas tree water that had overflowed. David was able to remove the stain and the cleaning job made it look new again.
  I am sorry to drone on in this review but as a former National Sales Manager for three large Corporations, I used to emphasize excellent customer service. My gold standard with my people for customer service was to delight your customer! David not only delighted us with his customer service and his cleaning of the rugs, but he also delighted us with his follow up. The furniture moving by his pick up and delivery men was exceptional, and David's knowledge of his trade is unsurpassed!
  I strongly recommend his business and look forward to seeing him in a year for an annual cleaning.
  Sincerely, Bill Scott

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